Information We Collect
Contact and account information, including name, company, phone number, email address, billing contact, service address, and dispatch notes.
Vehicle, tire, equipment, and service information, including unit number, tire size, position, vehicle type, issue description, photos, service history, estimates, invoices, and payment status.
Operational information needed to provide mobile service, including job location, technician assignment, ETA, route status, live tracking status while a job is active, and communication records.
Website and online service information, including form submissions, session or authentication cookies, basic device and browser information, and security logs.
How We Use Information
To review service requests, quote jobs, dispatch technicians, confirm location and access, provide status updates, complete service records, invoice customers, collect payment, and maintain service history.
To send transactional communications such as request confirmations, quote updates, technician assigned, en route, arrival, payment, completion, and follow-up messages.
To improve scheduling, routing, inventory planning, customer support, safety screening, fraud prevention, accounting, and legal compliance.
Payments And Service Providers
Payment processing may be handled by Stripe or another payment processor. We do not intend to store full card numbers on our systems.
We may use service providers for hosting, dispatch, service records, payment processing, SMS or email communication, maps and routing, analytics, file storage, backups, and security monitoring.
Service providers are expected to process information only for business purposes connected to our services and may store or process data in Canada, the United States, or other jurisdictions.
Consent And Communications
By submitting a request, contacting dispatch, using the website or a service status page, or authorizing work, you consent to our collection, use, and disclosure of information for the purposes described in this policy.
Transactional messages related to a current or requested service call are necessary to provide the service. Marketing messages, if used, will follow applicable consent and unsubscribe requirements.
You may ask us to stop non-essential communications, but we may still send messages required to manage active jobs, payments, safety, legal obligations, or existing customer service matters.
Retention, Access, And Correction
We keep information for as long as reasonably needed for dispatch, accounting, warranty, tax, safety, insurance, legal, fraud prevention, and customer service purposes.
You may request access to or correction of personal information we hold about you, subject to identity verification and legal limits.
Corporate fleet records may include personal information about drivers or contacts. Fleet account owners are responsible for providing information lawfully and notifying their personnel where appropriate.
Security
We use reasonable administrative, technical, and physical safeguards appropriate for a small mobile service business, including access controls, authentication, restricted operational records, and secure third-party payment processing.
No website, wireless network, SMS system, or payment workflow is completely risk-free. Customers should avoid sending full card numbers, passwords, or unnecessary sensitive information through open text fields.
Questions
Questions, access requests, correction requests, or privacy concerns can be sent through the contact page. We may ask for information to verify your identity before responding.
This policy may be updated as our operations, systems, or legal requirements change. The latest version will be posted on this page.